The latest Adviser Ratings survey has been released and it’s not great news for some large, established insurers. The 2020 survey shows that Advisers are deeply unhappy with the service levels and support they’re receiving. This continues to trend downwards from 2019… despite lots of feedback from the industry. The message from these large, established insurers to advisers is pretty clear. If it were a romantic relationship they are saying “We’re just not that into you.”   

Time to break-up?

Why stay trapped in an unhappy relationship when you have choice? Perhaps it is time to break up. Integrity Life brings no baggage to a new relationship. We are digitally enabled and legacy free. We are very proud to be on the podium and ranked second in the industry for adviser advocacy in the latest Adviser Ratings Survey for:

• Ease in underwriting
• Platform functionality
• Insurer competitiveness
• Adviser support and
• Overall NPS (pictured).

In addition to that, we got the highest rating on the charts for both ‘New Adviser Support’ and ‘Easy to understand documentation’ which are two areas we know are important to Advisers.

As the ‘new kid on the block’ we’re really happy with these results and it’s an achievement we couldn’t have made without the support and feedback from Advisers. We have always believed that listening, learning and then acting on Adviser feedback would be the secret to success, so to have this validated by the largest industry survey of its kind is absolutely wonderful!  

On behalf of Integrity, I would like to thank all the Advisers who have taken the time to provide their feedback through the Adviser Ratings survey. I hope that over the last 2+ years, Integrity has demonstrated a commitment to co-creating the kinds of product and service models that support Advisers in the ways they need to deliver the best outcomes for their clients.  

What your business needs is more of you. So, let’s free up your time.

Our focus for 2021 is to continue to drive efficiency in how we do business and how we work with Advisers, partners and their clients. It’s not just so that you’re not spending time ‘dealing with us’, we also want to support you in having easier client interactions, simplified compliance, and help you manage renewals. We believe that’s what Advisers need.

Maybe it’s time for you to see other people?

We would love to get to know you better and you should know, we’ve been working hard on ourselves. So, if you haven’t had a look at Integrity for a while there have been some big improvements you may not be across.

One of our most recent product updates included enhancements and changes that Advisers requested, with more to follow later in the year. Integrity’s retail products are now more flexible and easier to compare and with additional included value and features. Plus, all this was delivered without any changes to pricing (something Advisers also asked for!) You can read more about this significant update here.

There have also been a lot of positive changes to improve the application and underwriting process – making it even smoother. Examples include the new paramedical provider panel and Application Concierge – which is speeding up the applications with great initial results.

Got an idea or feedback?

We would love to hear from you. Integrity is committed to being the best ‘partner for life’ and that starts with listening. Please get in contact via this form or pick up the phone and we can arrange a time to chat.

We’re looking forward to delivering even better results with your support – and of course, your invaluable feedback.

If you would like to learn more about what else we’re up to, I invite you to see how Integrity is the perfect partner – for life!

Since we launched our Integrity’s ‘Here for You’ retail product, we’ve had some incredibly useful feedback from you – our Advisers. Now, we’re pleased to announce some improvements we’re making in response to what you’ve been telling us.

With these changes, you can expect cover that is more flexible and easier to compare. And most importantly, cover that is designed for the real world, and suitable for more clients.

Care Support Package. 

Will now be included with lump sum Covers (Life, Critical Illness or TPD). A premium will be payable when only Income Insurance is held. It now also includes: an Occupationally Acquired Needlestick Benefit ($500k lump sum for those working in their usual occupation which is health or medical related), and A Child Support Benefit ($10k lump sum payment if a child, aged between 2-19 years, suffers one of the 42 medical conditions under our Critical Illness cover, is diagnosed with a Terminal Illness, or dies). 

Life+

We’ve broadened the eligibility to provide a discount to more of your clients with a BMI between 18.5-27. For clients with no loadings or exclusions, that are lifelong non-smokers (less than 100 cigarettes in their life). Under Life+, your clients will now have the following discounts: 10.5% off Life Cover and 5% off Critical Illness Cover and 5% off TPD Cover. 

Shared Product Features. 

Now includes a Professional Services benefit (up to $3K lump sum reimbursement) for an Adviser, Accountant or Lawyer to prepare a financial plan or other documentation. Plus, where the Policy has been underwritten for a business purpose, the client has the ability to increase cover for Business Events (the lesser of 30% of the initial cover amount or $500k per increase, up to $3m over the life of the policy). Available where the client is the key person in their business (such as an owner, partner or shareholder).

NEW Multi-Cover Discount.

A 7.5% discount off the total policy premium when your client combines and maintains Income Insurance with at least one lump sum cover (Life, Critical Illness or TPD). Valid for quotes started from 1 February 2021, where your client is aged 50 years and under, and has a stepped premium. 

For more information on any of these changes please speak to your BDM or our Care team. Or click here to see how Integrity is your partner for life.