Complaint Resolution.

Integrity is committed to always delivering an experience with integrity – this means we act honestly, transparently and courageously.

If you’ve experienced something great we’d love to hear from you. Likewise, if something goes wrong and you aren’t happy with our products or services, we’d like to know straight away so we can work with you to find a resolution:

Phone: 1300 54 33 66

We aim to resolve all complaints within 30 days of receipt although the law allows us 45 days or 90 days if the complaint relates to insurance owned by your superannuation fund.

If you aren’t satisfied with our response or if we have been unable to resolve your concerns, you can contact the Australian Financial Complaints Authority (AFCA). AFCA is an independent complaint resolution body and their service is free. Contacting AFCA:


Phone: 1800 931 678 (free call)
Post: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001