Changes to Integrity’s Retail Products Summarised

Apr 2, 2020Advisers, News0 comments

In line with the removal of Agreed Value from our Income Insurance product, we also wanted to take the opportunity to make some other changes based on your feedback. Please find below a summary of these changes.

Income Insurance.

  • Removal of Agreed Value – this change aligns Income Insurance to the sustainability measures announced by APRA in early December 2019. Although no longer on sale, any Agreed Value cover will be guaranteed renewable and can be updated at any time in the future (subject to a few conditions).
  • Addition of a new Waiting Period: 1 Year – This change aligns the Waiting Period on Retail with the Five+ Benefit Period providing advisers and their clients complimentary product offerings. We now have 30, 60 90 days, 1 and 2 year waiting periods across all Income Insurance.


  • Increase to maximum Cover Amount to $5m – this is in response to direct adviser feedback. You asked for it, we delivered! TPD cover amounts are min $50k – max $5m
  • Aligning definitions to make things easier to understand – the definition of ‘Activities of Daily Living’ now includes the addition of a 6th limb ‘using the shower or bath to bathe’. Now our ADL definition is the same across Retail and Group.

Care Support Package.

  • We have increased the timeframe for submission of reimbursements – where previously this was 30 days we are now allowing claimants more time to lodge their claim and have extended this to 90 days.

Policies owned by Diversa via Integrity’s Here for You Super Plan.

  • Introduction of ability to pay premiums on a monthly basis in the form of direct debit – we have introduced the ability to pay premiums on a monthly basis in the form of direct debit. This change is in response to adviser feedback and will allow members of the Super Plan to make monthly contributions to pay their premiums. 

The final note.

Pssst…and just so you know… we have also extended our 8% Lifetime Discount offer to 30 April 2020 to give you a bit more time to take up this great offer.


William Rogers

William Rogers

Head of Retail Product