Welcome to The Latest
Life Insurance News.
News, info, articles and interviews on all the topics important to you.
What are the long-term impacts of COVID-19 on life insurance?
When we have so much to deal with in the ‘now’, like regulatory change (and uncertainty), technological transformation, and supporting client needs today, it’s easy to lose sight of what’s on the horizon. But what makes us good at our jobs (Adviser and Underwriter...
Life insurance key considerations. Getting the best deal and avoiding pitfalls.
We spend a lot of time creating information for customers on how best to approach the purchase of Life Insurance. We understand it can be a complicated purchase so, here is a handy guide on key considerations for first time buyers. Believing life insurance is too...
Introducing ‘Application Concierge’. A new service to support smooth on-boarding
One of the most challenging aspects of getting clients on risk is the application process. It’s often made challenging by some of the hoops insurers will make you jump through, or by a lack of engagement from the client, or just because it’s a complicated case. We...
Engaging first-time life insurance buyers. Making a great ‘first impression’.
As the saying goes ‘Life Insurance is sold, not bought’. And it can be hard work, not only to get the client educated enough appreciate the need for it, but then to keep them engaged throughout what can be a lengthy application process. So how do we overcome this? We...
Our underwriters have got you covered.
One of the benefits of being a relatively small organisation is that we don’t need to apply sets of arbitrary rules to govern our approach to underwriting. Instead, we align to a set of values that are about finding simple solutions to complex cases, getting the most...
Integrity Life Raises $43 Million to Build Future of Life Insurance
We are thrilled to announce that we have secured $43 million in our recent series B round of funding. There was a strong interest in the raise, that took place before and during COVID-19 and given the instability of the global economy, this significant investment is...
New Claims Model Key to Building Trust in Life Insurance
At its heart, life insurance should be simple. The insurer is paid a fair price in good faith for a policy which has been clearly explained. When the unexpected happens, the insurer responds quickly and fairly, and treats the insured with respect. Both parties win....
Why Australians value their possessions more than their life
Australians are much better at insuring their possessions than they are at insuring themselves. Underinsurance (or inadequate insurance) is a big problem in Australia, but it is particularly severe in life insurance. A survey conducted by the Insurance Council of...
COVID-19 and Underwriting: Additional Questions
Across Australia, drastic measures are being taken to control the spread of COVID-19. Numerous clusters have developed, particularly in VIC and NSW, and with a large spike in confirmed cases, community transmission is now a reality. Despite the additional risk, we...
Post Pandemic Future: New Mindset for Advisers
The world has irreversibly changed, and we’re not done yet. However, if we look at broad consumer trends and understand how they can be applied to our industry we can better navigate the disruption and evolve - for the better. We looked at consumer reports from...
Adviser Workbook: Future of Insurance in Australia
When we published our research paper on the future earlier this year, we had no idea how quickly everything would change as a result of COVID-19. But the truth is, the trends we predicted continue to influence our industry unabated. In many cases COVID-19 has, in...
Why did we Build a Recharge Room and What is it?
The science is in, and it’s undeniable that the scenic quality of our daily environments has a direct correlation to our personal wellbeing*. So when we set out to build the kind of environment that would support our people in delivering their best, we looked far and...
How do we talk about life insurance now?
One of the questions we’ve been asked by a lot of Advisers is, how do we talk about life insurance now? Has it changed as a result of COVID-19? Well, yes. Significantly. The role of Life Insurance hasn’t changed but many people are finding it much easier to imagine a...
Emerging Trends: The Adviser of the Future
Two common models in business, which can be seen across the Financial Advice market are the volume-based business and the value-based business. The volume business focuses on getting lots of clients through the door who have fairly simple requirements, it’s a...
What is the True Cost of Having a Baby?
If predictions are true, in 9-ish months we are going to be looking at a lockdown baby boom. But what is the true cost of having a child? We look at some of the costs that don’t normally get factored in. The figure could be the cold shower you need. The true...
Buying life insurance during the COVID-19 pandemic.
In countries like the US and Thailand, the COVID-19 pandemic has brought about a rush of ‘panic buying’ for Life Insurance, and even here in Australia we are seeing an increase in policies (mainly in the direct market) as consumers rush to protect themselves and their...
COVID-19 Support for Clients, Customers and Community
It’s been heartening to see how Australians everywhere have come together to help flatten the curve and support each other during these unprecedented times. Whether it’s through physical distancing, local manufacturers turning their trade to producing essentials (like...
Scientific ways to make you happy!
There are a lot of tips and tricks to coping with life right now, but we have waded through them all to bring you the best ways to be happier - backed by science. Spend money … on other people. ‘Prosocial spending’ is essentially buying things for other people and...
Work from home like a pro!
With so many people working remotely we wanted to pull together some of the best tech to help you stay connect and get the most out of your day. Staying connected. Most people will have heard of Zoom.us, it’s a pretty great video conferencing tool that allows you to...
Changes to Integrity’s Retail Products Summarised
In line with the removal of Agreed Value from our Income Insurance product, we also wanted to take the opportunity to make some other changes based on your feedback. Please find below a summary of these changes. Income Insurance. Removal of Agreed Value - this change...
Operational readiness. Ready or not?
When we published our research paper two months ago on the “future” of the industry, we pointed to the need for Advisers to be thinking about the cloud from an operational readiness perspective. Little did we know that the future was coming a lot sooner than anyone...
COVID-19 FAQ: We Answer Your Questions
As we navigate unprecedented events, we want you to know we’ve got your back. We have a number of ways we’re ensuring the least interruption to our normal operations or any reduction in service levels. We’ve had a few questions about COVID-19 with regards to your...
Integrity operations and COVID-19.
As we navigate unprecedented events, we want you to know we’ve got your back. We have a number of ways we’re ensuring there is no interruption to our normal operations and no reduction in service. We've had a few questions about COVID-19 with regards to your clients'...
Human Centered Product Design: A New Approach
It’s not every day you get the chance to rethink an entire suite of Life Insurance products from the ground up. When Will Rogers (our Head of Retail Products) got the chance, he jumped at it. The guiding principles were to create a ‘best-of-breed’ product but with...
Sustainable Pricing in the Insurance Industry
I spend a lot of my time speaking to Advisers and Brokers across the industry, as it’s my firm belief that we get the best results when we operate in partnership to find solutions to industry wide problems. APRA has made a number of moves, particularly as it relates...
Practical Guide to Restore Trust in our Industry
Sometimes we forget how much our industry trades in trust. According to the ‘World Values Survey’, Australians are the most trusting people in the world when it comes to each other. We are more likely than any other country surveyed to say that 'most people can be...
Our Claims Philosophy: There when you need it most
No one wants to have to claim on their life insurance, but if you do, you want to know that your insurer is going to make the situation better and not worse. Claiming on a life insurance policy inevitably means that something unexpected and unfortunate has occurred....