Welcome to The Latest.

News, info, articles and interviews on all the topics important to you. 

COVID-19 and Underwriting: Additional Questions

COVID-19 and Underwriting: Additional Questions

Across Australia, drastic measures are being taken to control the spread of COVID-19. Numerous clusters have developed, particularly in VIC and NSW, and with a large spike in confirmed cases, community transmission is now a reality. Despite the additional risk, we...

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Post Pandemic Future: New Mindset for Advisers

Post Pandemic Future: New Mindset for Advisers

The world has irreversibly changed, and we’re not done yet. However, if we look at broad consumer trends and understand how they can be applied to our industry we can better navigate the disruption and evolve - for the better. We looked at consumer reports from...

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Adviser Workbook: Future of Insurance in Australia

Adviser Workbook: Future of Insurance in Australia

When we published our research paper on the future earlier this year, we had no idea how quickly everything would change as a result of COVID-19. But the truth is, the trends we predicted continue to influence our industry unabated. In many cases COVID-19 has, in...

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Why did we Build a Recharge Room and What is it?

Why did we Build a Recharge Room and What is it?

The science is in, and it’s undeniable that the scenic quality of our daily environments has a direct correlation to our personal wellbeing*. So when we set out to build the kind of environment that would support our people in delivering their best, we looked far and...

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How do we talk about life insurance now?

How do we talk about life insurance now?

One of the questions we’ve been asked by a lot of Advisers is, how do we talk about life insurance now? Has it changed as a result of COVID-19? Well, yes. Significantly. The role of Life Insurance hasn’t changed but many people are finding it much easier to imagine a...

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Emerging Trends: The Adviser of the Future

Emerging Trends: The Adviser of the Future

Two common models in business, which can be seen across the Financial Advice market are the volume-based business and the value-based business. The volume business focuses on getting lots of clients through the door who have fairly simple requirements, it’s a...

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What is the True Cost of Having a Baby?

What is the True Cost of Having a Baby?

If predictions are true, in 9-ish months we are going to be looking at a lockdown baby boom. But what is the true cost of having a child? We look at some of the costs that don’t normally get factored in. The figure could be the cold shower you need.   The true...

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Buying life insurance during the COVID-19 pandemic.

Buying life insurance during the COVID-19 pandemic.

In countries like the US and Thailand, the COVID-19 pandemic has brought about a rush of ‘panic buying’ for Life Insurance, and even here in Australia we are seeing an increase in policies (mainly in the direct market) as consumers rush to protect themselves and their...

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COVID-19 Support for Clients, Customers and Community

COVID-19 Support for Clients, Customers and Community

It’s been heartening to see how Australians everywhere have come together to help flatten the curve and support each other during these unprecedented times. Whether it’s through physical distancing, local manufacturers turning their trade to producing essentials (like...

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Scientific ways to make you happy!

Scientific ways to make you happy!

There are a lot of tips and tricks to coping with life right now, but we have waded through them all to bring you the best ways to be happier - backed by science.  Spend money … on other people. ‘Prosocial spending’ is essentially buying things for other people and...

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Work from home like a pro!

Work from home like a pro!

With so many people working remotely we wanted to pull together some of the best tech to help you stay connect and get the most out of your day. Staying connected. Most people will have heard of Zoom.us, it’s a pretty great video conferencing tool that allows you to...

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Changes to Integrity’s Retail Products Summarised

Changes to Integrity’s Retail Products Summarised

In line with the removal of Agreed Value from our Income Insurance product, we also wanted to take the opportunity to make some other changes based on your feedback. Please find below a summary of these changes. Income Insurance. Removal of Agreed Value - this change...

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Operational readiness. Ready or not?

Operational readiness. Ready or not?

When we published our research paper two months ago on the “future” of the industry, we pointed to the need for Advisers to be thinking about the cloud from an operational readiness perspective. Little did we know that the future was coming a lot sooner than anyone...

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COVID-19 FAQ: We Answer Your Questions

COVID-19 FAQ: We Answer Your Questions

As we navigate unprecedented events, we want you to know we’ve got your back. We have a number of ways we’re ensuring the least interruption to our normal operations or any reduction in service levels. We’ve had a few questions about COVID-19 with regards to your...

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Integrity operations and COVID-19.

Integrity operations and COVID-19.

As we navigate unprecedented events, we want you to know we’ve got your back. We have a number of ways we’re ensuring there is no interruption to our normal operations and no reduction in service. We've had a few questions about COVID-19 with regards to your clients'...

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Human Centered Product Design: A New Approach

Human Centered Product Design: A New Approach

It’s not every day you get the chance to rethink an entire suite of Life Insurance products from the ground up. When Will Rogers (our Head of Retail Products) got the chance, he jumped at it. The guiding principles were to create a ‘best-of-breed’ product but with...

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Sustainable Pricing in the Insurance Industry

Sustainable Pricing in the Insurance Industry

I spend a lot of my time speaking to Advisers and Brokers across the industry, as it’s my firm belief that we get the best results when we operate in partnership to find solutions to industry wide problems. APRA has made a number of moves, particularly as it relates...

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Practical Guide to Restore Trust in our Industry

Practical Guide to Restore Trust in our Industry

Sometimes we forget how much our industry trades in trust. According to the ‘World Values Survey’, Australians are the most trusting people in the world when it comes to each other. We are more likely than any other country surveyed to say that 'most people can be...

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Our Claims Philosophy: There when you need it most

Our Claims Philosophy: There when you need it most

No one wants to have to claim on their life insurance, but if you do, you want to know that your insurer is going to make the situation better and not worse. Claiming on a life insurance policy inevitably means that something unexpected and unfortunate has occurred....

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The lowdown on changes to Integrity retail products.

The lowdown on changes to Integrity retail products.

For all our Advisers, we wanted to give a quick rundown on what you need to know about upcoming changes to our Income Insurance and other retail products.  We’re making some changes – for the better! From 1 April 2020, we’ll be aligning our Retail Income Insurance...

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Innovative Product for Keeping Kids in School

Innovative Product for Keeping Kids in School

We know better than most the ripple effect that happens with a loss of life. On the families, friends and on communities. One area sometimes overlooked is when a parent with school-aged dependents passes away, the significant cost of maintaining school fees may mean...

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Alcohol Consumption and Impacts on Insurance

Alcohol Consumption and Impacts on Insurance

The National Health and Medical Research Council (NHMRC) recently updated its guidelines on how to reduce health risks brought on from drinking alcohol. At 6,000 deaths per year* from alcohol-attributed diseases, it’s a significant problem for Australia. But, as...

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A discussion on Volunteers and Life Insurance.

A discussion on Volunteers and Life Insurance.

Volunteering is an Australian tradition. Helping out your mates and being there for each other, especially in times of crisis, is part of our culture and way of life. Like most Australians I have been following the bushfires and have witnessed incredible bravery and...

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Corporate Life Insurance: Retain the Best Talent

Corporate Life Insurance: Retain the Best Talent

Fancy a free massage at work? That’s what Google offers staff who nail a successful project. In California, Patagonia posts daily surf reports (and the odd company wide broadcast when it’s particularly gnarly) to encourage staff to run out and catch a wave in the...

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Six ways to beat seasonal stress this holiday.

Six ways to beat seasonal stress this holiday.

As fun as the silly season is, it can also be stressful for many people. To help you along, we have gathered some great tips from some of the leading experts in Mental Health to help you out. 1. Think before you commit yourself.We can often perform tasks merely to...

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Exclusions While Travelling Home and Abroad

Exclusions While Travelling Home and Abroad

As Australians get ready for the holiday season and families come together from across the globe, domestic and international travel increases. While it may not have occurred to you, this leads insurers to think about the risks associated with travel. To understand the...

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